Return policy and cancellation policy
It may happen that an ordered product does not meet your expectations. If the goods are still unopened and the original packaging is undamaged, they can be returned for a credit within 20 days, provided the product is still on sale.
The return is at the customer's expense and must via one of the following channels be registered:
1. By email to info@europadesk.ch
2. Via the return request in your customer account
Return address: Europadesk GmbH, Weier 1a, 3616 Schwarzenegg
Please understand that, for products that we ordered specifically for you (procurement items within or outside our range), that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or show signs of use, we may charge processing fees or may be unable to accept the return.
Depending on the condition of the item, the following procedures apply:
1. A return for a credit at the current price (up to the purchase price) is only possible if
- the original packaging is unopened.
- the original packaging has not been written on or had labels affixed to it (undamaged condition).
- the original label has not been removed.
- textiles/shoes show no signs of use.
- the item was purchased no more than 20 days ago.
2. Return subject to deduction of a processing fee
A return for a credit less a processing fee is possible if
- the original packaging has been opened but is completely undamaged and complete.
- the item is unused and shows no signs of use.
- all supplied accessories are present.
- the item was purchased no more than 20 days ago.
- for electronic products, the operating system has not been registered/installed.
The processing fee for this type of return is at least 15% of the current price (up to the purchase price/minimum CHF 20.–) and will be deducted from the credit.
3. Return after individual assessment
A return for A credit after an individual assessment and deduction of a processing fee is possible if
- the complete original packaging is present.
- consumables are unopened.
- the item shows signs of use.
- all supplied accessories are present.
The individual assessment is carried out by our specialist staff. Acceptance of the return cannot be guaranteed. The processing fee after an individual assessment is at least 30% of the current price (up to the purchase price). Whether a return is possible and the specific amount of the fee to be deducted from the credit can only be determined after the assessment has been completed.
In addition, a restoration fee of CHF 50.– will be deducted from the credit if the operating system has already been installed on PCs, notebooks, tablets or smartphones.
Note: The processing fee is intended to cover the costs of the return process.
NO RIGHT OF RETURN
A return for a credit is unfortunately not possibleif
- the original packaging is missing.
- accessories are missing.
- consumables have been opened.
- there are hygiene reasons that prevent a return.
- the item has been registered by the customer.
- the item is a voucher, physical gift card or electronic online gift voucher.
- products are intended for the preparation and/or storage of food, such as coffee machines, mixers, pans, storage containers, etc. (exception: unopened, in complete original packaging).
- the original labels have been removed from clothing/textiles and/or they show signs of use (odour, stains, etc.).
Services and other costs
Services already provided, such as floor delivery, assembly, etc., as well as small-quantity surcharges and any postage costs, etc., are not refunded when a product or the complete order is returned.
Payment of a credit balance
Would you like a credit balance to be paid out?
Then send us an email info@europadesk.ch and provide the order number and your bank details.
